Shipping policy

💚🚛♻️ We Ship Carbon Neutral

Every time we ship an order, we support some of the most promising climate solutions on Earth. 

Shipping is an essential aspect of most businesses, but carbon emissions from shipping negatively impact the planet and contribute to climate change. We do our best to reduce and remove the carbon dioxide emissions from packages that we ship in multiple ways by using compostable packaging as much as we can (not all products), using carbon-neutral shipping options and supporting initiatives that contribute to carbon offset or removal.

 

FREE SHIPPING ON ALL ORDERS WITHIN USA


Shipping policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Free shipping for ALL DOMESTIC ORDERS !!!

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

Free local delivery is available for orders over $150 within Miami Dade and Broward County. For orders under $150, we charge $40 for local delivery.

Deliveries are made from 12pm on Friday and Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at Downtown Miami. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 7 business days. We will send you an email when your order is ready along with instructions. 

Our pickup hours are 1:00-7:00 pm on Monday-Friday. Please have your order confirmation email with you when you come.

International Shipping

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aura 8 Art Boutique is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@aura8home.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We ask that you please review your items carefully before check out.  Please check sizes, return eligibility and ask questions prior to purchase.

Live plants due to their unique or delicate nature will not be eligible for return. Also, sale items, discounted items, "As Is",  and items claimed in LIVE or FLASH sales are all FINAL SALES.  

We aim for 100% Customer Satisfaction and want you to be pleased with your purchase and our service. 

If there is ever any problem with your order we will do our best to help you resolve it.  

To start a return, you can contact us at support@aura8home.com.

You must:

  • Contact us within 15 days from receipt of your order for a Return Authorization Number and instructions on where to send your return. 
  • All products must be re-wrapped well in the original packaging and in new & unused condition with all tags intact. 
  • The buyer is responsible for return shipping unless damaged in transit, It is then your responsibility to contact the mail carrier.  
  • All products must be returned with tracking. 

PLEASE ASK ALL QUESTIONS PRIOR TO PURCHASE.

Thank you.

The expected processing timeline for returns is 15 days

You can also always contact us for any return questions at info@aura8home.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Please remember: You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. 

We will notify you once we’ve received and inspected your return, and let you know when the refund will be approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.